IAP2's Understanding Conflict in Public Participation

IAP2's Understanding Conflict in Public Participation will help you understand, and more effectively manage, conflict dynamics. This course explores conflict dimensions, tools for anticipation and mitigation, understanding conflict sources and impacts, the role of power and much more. This course consists of 2-4 hour live sessions and IAP2 requires participants complete the IAP2 Fundamentals in Public Participation prior to taking this course.

Course Objectives

• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
•  Understand the role of power and influence in engagement practice
•  Understand and identify the cycle of escalation, and the behaviors, attitudes and actions that are evident as conflict increases
•  Contribute to and/or apply strategies to de-escalate challenging situations
•  Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
•  Learn approaches to work in challenging situations applying behaviors that build trust and credibility
•  Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

If you have any questions about this course, or would prefer to schedule an in-house training for your organization, reach out to Kimberly Horndeski at [email protected] or visit www.communityconsultingllc.org/training.